Powerfull Energy Trading Private Limited (“PETPL”, “we”, “us”, or “our”) operates the website petplenergy.com (the “Website”). We are committed to protecting the privacy of our clients, partners, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, company name, designation, email address, phone number, postal address, and other contact details that you voluntarily provide through our contact forms, enquiry forms, career applications, or the “My Report” portal.
• Business Information: Details related to power trading requirements, open access power sourcing, EV charging station enquiries, and other service-related information shared during the course of business.
• Technical Information: IP address, browser type, device information, operating system, and pages visited, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the collected information to:

• Respond to your enquiries and provide requested services;
• Process power trading, open access sourcing, and EV charging station requirements;
• Generate and provide access to reports through the “My Report” portal;
• Process career applications;
• Improve our Website, services, and customer experience;
• Send service-related updates, notices, and (where opted in) promotional communications;
• Comply with applicable laws, including the Electricity Act, 2003, CERC/SERC regulations, and other statutory requirements.

3. Disclosure of Information

We do not sell or rent your personal information. We may share your information with:

• Authorized employees and personnel on a need-to-know basis;
• Service providers and partners who assist in delivering our services, under confidentiality obligations;
• Regulatory authorities, power exchanges, or government bodies where required by law or for transaction execution;
• Legal authorities, where disclosure is necessary to comply with applicable law or protect our rights.

4. Data Security

We maintain adequate office infrastructure, ERP systems, IT hardware/software, and cyber security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

5. Cookies

Our Website uses cookies to enhance user experience and analyze traffic. You may disable cookies through your browser settings, though some features of the Website may not function properly.

6. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the details below, subject to applicable legal and regulatory retention requirements.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

For any questions regarding this Privacy Policy, please contact: